TOYOTA 2011 Highlander - Manual (Page 114)

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1-5. Refueling
Opening the fuel tank cap
Perform the following steps to open the fuel tank cap.
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Before refueling the vehicle
Vehicles without smart key system
Turn the engine switch OFF and ensure that all the doors and
windows are closed.
Vehicles with smart key system
Turn the “ENGINE START STOP” switch OFF and ensure that
all the doors and windows are closed.
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Opening the fuel tank cap
Open the fuel filler door.
Turn the fuel tank cap slowly
to open.
STEP 1
STEP 2