ParkZone PKZ1570 - Manual (Page 14)

14
Warranty and Follow-Up Procedures
Horizon Hobby, Inc. guarantees this merchandise to be
free from defects in material and workmanship at the
date of purchase. This warranty does not cover any
component parts, or damage by use or modification.
In no case shall Horizon Hobby’s liability exceed the
original purchase cost of this item. Further, Horizon
Hobby reserves the right to change or modify this
warranty without notice.
This warranty covers only those products purchased
from an authorized Horizon Hobby dealer. Third party
transactions are not covered by this warranty. Proof of
purchase is required for warranty claims. Due to the
nature and operation of your P-51D Mustang,
the warranty does not extend beyond the initial
pre-use testing. Carefully check the parts and operation
BEFORE your first use. If you discover defects during
pre-use testing, please call our Product Support Team
toll-free at 877-504-0233 for technical support.
In that Horizon Hobby has no control over the final
assembly, or material used for final assembly, no
liability shall be assumed nor accepted for any
damage resulting from use by the user of the final
user-assembled product. By the act of using the user-
assembled product, the user accepts all resulting
liability. Please note that once assembly has been
started, you must contact Horizon Hobby, Inc. directly
regarding any warranty questions. Please do not
contact your local hobby shop regarding warranty
issues. This will enable Horizon to better answer
your questions and service you in the event you need
warranty assistance.
Horizon Hobby, Inc. reserves the right to inspect any
and all equipment involved in a warranty claim. Repair
or replacement decisions are at the sole discretion of
Horizon Hobby, Inc. Collateral damage is not covered
under this warranty. If you, as the buyer or owner,
are not prepared to accept the liability associated
with the use of this product, you are advised to return
it immediately in new and unused condition to the
place of purchase.
If you have any questions concerning your ParkZone
P-51D Mustang, please contact our Product Support
staff toll free at 1-877-504-0233.
If your P-51D Mustang requires inspection, please follow
these steps in order to return it to us:
1. Call our Product Support team for
return authorization.
2. Use the “Service and Repair Checklist” from www.
horizonhobby.com under the support tab or write a
detailed letter that includes:
• Your name, address, home phone number, and
daytime phone number;
• A list of the products being shipped for inspection
or repair;
• A detailed account of the type of problems you are
incurring; and
• The payment method you wish to use for any
purchases or charges, including credit card type,
number, expiration date and your name as it
appears on the card.
3. Submit proof of purchase, including purchase date
and retailer information.
4. Make sure that the batteries are unplugged and
removed. Please use packing material to separate
them from your P-51D Mustang.
5. Pack all components and accessories in the original
box, and then pack it in a sturdy box with packing
materials for safe shipping.
6. For inspection and/or repair, please ship your
product to:
Horizon Service Center
Attn: ParkZone Department
4105 Fieldstone Road
Champaign, IL 61822
We suggest you ship your P-51D Mustang via a carrier
that provides package tracking and/or signature
required. Horizon Hobby, Inc. is only responsible for
product once it arrives and is accepted at our facility.
Most carriers require optional insurance to cover
damage or loss in transit, so please consider this when
shipping merchandise.
Warranty Service
Providing all warranty conditions have been met,
defective parts will be repaired or replaced without
charge and shipped to you via ground freight prepaid.
Again, crash or other collateral damage or expense is
not covered under warranty. Proof of purchase date and
location is required for all warranty service.
Non-Warranty Service
If our inspection finds the repair cost exceeds $50 or
more than 50% of the value of your product we will
contact you with a repair estimate and advise you of the
available options.
If you have any warranty questions that have not been
answered by the information listed above, please call
our Product Support staff at 1-877-504-0233.