Hall Research VHD-2 - Manual (Page 17)

VGA to TV & HDTV Scan Converter
14
Technical Support
If you believe that the VHD-2 is malfunctioning, do not attempt to repair
the unit. Contact Technical Support at 714-641-6607.
Before you call us, please make a record of the history of the problem. We
will be able to provide more efficient and accurate assistance if you have a
complete description, including:
• Nature and duration of the problem;
• Components involved in the problem—that is, what type of cable,
makes and models of computers and monitors, etc.
• Results of any testing you’ve already done.
Shipping and Packaging
If you need to transport or ship the product:
• Package it carefully. We recommend that you use the original
container.
• Before shipping the unit back to Hall Research for repair or return,
contact us to get a Return Authorization (RA) number.