Glow-worm Clearly Heat Recovery - Manual (Page 2)

2
Guarantee
Glow-Worm guarantees that the high-quality product that you have purchased is free from any manufacturing defects. This guarantee
is in addition to and does not replace nor limit your statutory rights. Your local Trading Standards office may advise you.
The guarantee is valid only for Glow-Worm Atmosorb Heat Recovery Products that are ( 1) purchased in Great Britain and Northern
Ireland and installed and put into operation by a qualified and competent installer and ( 2) the Atmosorb is properly serviced annually in
accordance with the manufacturer’s specifications and the work is undertaken by suitably qualified and competent servicing personnel.
Proof of servicing may be requested for these purposes. In particular, the following conditions apply:
Glow-Worm provide you with a manufacturer’s guarantee of up to 2 years on this product for parts and labour only subject
to the conditions below.
The guarantee periods shall commence from the date of installation or for 2 years after manufacture whichever is the sooner.
If any material or manufacturing defects occur within the guarantee periods described above, they shall be corrected free of charge by
Glow-Worm Customer Service. Whether the Atmosorb is repaired or replaced shall be decided at the sole discretion of Glow-Worm
Customer Service. In the event of a replacement we shall be entitled to make a similar product available if the Atmosorb is no longer
produced at the time of reporting the defect.
Under no circumstances shall any replacement parts provided lead to an extension of the guarantee period.
Prior to any visit by Customer Services to your premises on the agreed date your co-operation is essential to provide the appropriate
facilities necessary for the unhindered performance of the engineer’s visit. In particular you must make provision for the appliance to
be easily accessible; any costs incurred in doing so shall be borne by you.
The guarantee is valid only for defects in materials or defects in manufacturing. In particular it is not valid for any defects that are
caused due to:
- installation by incompetent and untrained personnel;
- a defective system design, system configuration or type of installation;
- defective wiring/installation work or due to defective handling during such work;
- non-compliance with the installation and operating instructions;
- non-compliance with Glow-Worm’s servicing instructions for Atmosorb;
- unsuitable servicing and unsuitable tests;
- any issues caused by associated ductwork connected to the appliance;
If any work on the Atmosorb is not performed by either our Group Service or by a competent specialised company, the guarantee shall
lapse. This shall also apply, if the Atmosorb is connected to any parts that have not been approved by Glow-Worm.
Claims that go beyond the free-of-charge correction of defects, e.g. claims for indemnification, are not covered by the guarantee.
IMPORTANT: The purchase receipt or the installer’s invoice is valid as proof of your guarantee right in relation to Glow-Worm’s
Customer Service. For this reason please keep these documents in a safe place!
Please report any guarantee incidences to our customer service on the following telephone number: Glow-Worm Service support line:
01773 596510. Alternatively please write to the Issuer of this Guarantee at:
Glow-Worm Service
Lynx House
Nottingham Road,
Belper,
Derbyshire
DE56 1JN
Customer Service:
01773 596510
Technical Helpline:
01773 828300
General and Sales enquiries:
Tel. 01773 824639
Fax: 01773 820569