ENMET EN Series - Manual (Page 18)

PO Box 979
680 Fairfield Court
Ann Arbor, Michigan 48106-0979
734.761.1270 Fax 734.761.3220
Returning an Instrument for Repair
ENMET instruments may be returned to the factory or any one of our Field Service Centers for regular repair
service or calibration. The ENMET Repair Department and Field Service Centers also perform warranty
service work.
When returning an instrument to the factory or service center for service, paperwork must be included which
contains the following information:
A purchase order number or reference number.
A contact name with return address, telephone and fax numbers
Specific instructions regarding desired service or description
of the problems being encountered.
Date of original purchase and copy of packing slip or invoice
for warranty consideration.
If a price estimate is required, please note it accordingly and be
sure to include a fax number .
Providing the above information assists in the expedient repair and return of your unit.
Failure to provide this information can result in processing delays.
ENMET charges a one hour minimum billing for all approved repairs with additional time billed to the closest
tenth of an hour. All instruments sent to ENMET are subject to a minimum evaluation fee, even if returned
unrepaired. Unclaimed instruments that ENMET has received without appropriate paperwork or attempts to
advise repair costs that have been unanswered, after a period of 60 days, may be disposed of or returned
unrepaired COD with the evaluation fee.
Service centers may have different rates or terms. Be sure to contact them for this information.
Repaired instruments are returned by UPS/FedEx Ground and are not insured unless otherwise
specified. If expedited shipping methods or insurance is required, it must be stated in your paperwork.
Note: Warranty of customer installed components.
If a component is purchased and installed in the field, and fails within the warranty term, it can be
returned to ENMET and will be replaced, free of charge, per ENMET’s returned goods procedure.
If the entire instrument is returned to ENMET Corporation with the defective item installed, the item will
be replaced at no cost, but the instrument will be subject to labor charges at half of the standard rate.