Avalue ERX-Q67 - Manual (Page 5)

ERX-Q67 User’s Manual
ERX-Q67 User’s Manual 5
Product Warranty
Avalue warrants to you, the original purchaser, that each of its products will be free from
defects in materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products which have been repaired or altered by persons
other than repair personnel authorized by Avalue, or which have been subject to misuse,
abuse, accident or improper installation. Avalue assumes no liability under the terms of this
warranty as a consequence of such events. Because of Avalue’s high quality-control
standards and rigorous testing, most of our customers never need to use our repair service. If
any of Avalue’s products is defective, it will be repaired or replaced at no charge during the
warranty period. For out-of-warranty repairs, you will be billed according to the cost of
replacement materials, service time, and freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU type and
speed, Avalue’s products model name, hardware & BIOS revision number, other
hardware and software used, etc.) Note anything abnormal and list any on-screen
messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product, and any
helpful information available.
3. If your product is diagnosed as defective, obtain an RMA (return material authorization)
number from your dealer. This allows us to process your good return more quickly.
4. Carefully pack the defective product, a complete Repair and Replacement Order Card
and a photocopy proof of purchase date (such as your sales receipt) in a shippable
container. A product returned without proof of the purchase date is not eligible for
warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid to your
dealer.