NETGEAR N150 Wireless Router WNR1000 - Manual (Page 103)

N150 Wireless Router WNR1000 User Manual
Troubleshooting 7-7
v1.0, January 2009
• You might need to force your cable or DSL modem to recognize your new router by restarting
your network, in the sequence described in the NETGEAR N150 Wireless Router Setup
Manual.
• Your service provider might require a login. Ask your service provider whether they require a
PPP over Ethernet (PPPoE) login (see
“Troubleshooting PPPoE” on page 7-7 ).
• You might have incorrectly set the service name, user name or password. Review your router’s
Basic Settings screen.
• Your service provider might check for your computer's host name. Assign the computer Host
Name of your ISP account to the wireless router on the Basic Settings screen.
• Your service provider might only allow one Ethernet MAC address to connect to the Internet,
and check for your computer’s MAC address. If this is the case:
– Inform your service provider that you have bought a new network device, and ask them to
use the wireless router’s MAC address, or
– Configure your router to spoof your computer’s MAC address. On the Basic Settings
screen in the Router MAC Address section, select “Use this Computer’s MAC Address”
and click Apply. Then restart your network in the correct sequence (see the NETGEAR
N150 Wireless Router Setup Manual for instructions).
Troubleshooting PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1. Log in to the wireless router.
2. Select Router Status under Maintenance on the main menu.
3. Click Connection Status. If all of the steps indicate “OK,” then your PPPoE connection is up
and working.
If any of the steps indicate “Failed,” you can attempt to reconnect by clicking Connect. The
wireless router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There also might be a provisioning problem with your ISP.
Note: Unless you connect manually, the wireless router will not authenticate using
PPPoE until data is transmitted to the network.