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Troubleshooting guide – Viconics VT7682S Application Guide User Manual

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15

Troubleshooting Guide

Error / Trouble Condition

Cause

Solution

Duplicate Zigbee Address

Two or more devices hold
identical Zigbee addresses.

Restart the network by changing the
PAN ID which will release a new
Zigbee address to the device and
power cycle the network.

Duplicate MAC Address

Two or more devices hold
identical MAC addresses.

Make sure all devices have unique
MAC addresses.

Miscellaneous errors

Too many devices

The Wireless Central Manager can
only hold up to 60 controller devices.
If more than 60 are required, install
an additional Wireless Central
Manager

Not communicating properly

Make sure all controller devices have
same PAN ID & Channel as
corresponding Wireless Central
Manager