Sure Heat VMO Vented - Manual (Page 11)

TROUBLESHOOTING
Problem Cause Corrective Action
1. No pilot ignition - pilot valve not on • Turn valve to PILOT and depress,
keep match near pilot burner until
ignition.
- gas line not clear • Inspect supply lines for tube kinks
or obstructions.
- air in gas line • turn valve to PILOT and depress, keep
match near pilot burner until ignition.
• allow air to purge through the line, may
take up to five (5) minutes.
- no gas supply to the fireplace • check to see if the fireplace is hooked
to the gas supply.
- no L.P. gas • fill tank
- main shutoff valve closed • turn valve on
- valve partially closed • open valve fully
2. Inadequate flame - gas line obstruction • burner inspection for tube kinks or
obstructions.
3. Unit shuts off - thermocouple is overheating • reposition logs to keep main burner
flame off the thermocouple assembly.
4. Unit ON/OFF issues - unit will not turn “ON” • After the pilot has been lit make
sure to wait 2-3 minutes for flame
to appear.
• Make sure to only press button on
remote ONCE, wait for soft beep, after
5 seconds the flame will go out and the
unit will be “OFF” but the pilot light will
still be “ON”.
• If you want to completely turn “OFF”
the unit make sure to turn the Pilot
Control Knob to “OFF” and the Remote
Sensor Switch to “OFF”.
5. Remote control - low battery detection • When the transmitter/receiver batteries
transmitter/receiver (transmitter/receiver) are low, depressing the ON/OFF key
the light intensity of the LED is weak to
alert of a low battery condition before
losing battery power at all. As soon as
the depleted batteries are replaced, the
transmitter/receiver will restart its
normal operation.
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