Sceptre E248W-1920 - Manual (Page 27)

Page26 SCEPTRE E24
Problem Possible solutions
I CANNOT GET THE
RESOLUTION
1920x1080
If you are using DVI, please try out VGA to see if you are able to
achieve that resolution. If your VGA can then, your video card’s DVI
cannot support widescreen resolutions.
Sometimes your video card will not read the monitor correctly and will
not allow you to achieve the resolution you want. Rebooting your
computer will solve the situation.
You can also make sure your video card’s video drivers are up to date.
You can find what video card you have by clicking on START then
RUN. Type in “DXDIAG”. When the diagnostic window pops up, click
on the DISPLAY tab. The program will tell you what video chipset you
have. Copy that name then search it with an online search engine like
GOOGLE™. Find your video card company’s web address and search
for newer drivers. If updating your drivers does not work, you probably
have one of the older video cards and cannot achieve a widescreen
resolution. Yo
u’ll need to upgrade your video card to a newer one.
I DO NOT HEAR ANY
SOUND FROM THE
SPEAKERS Check your 3.5 mm mini-jack cable and see if it is connected correctly
between the computer and the monitor. Check the volume of your
computer and also the volume of the monitor.
THE VIDEO IS TOO
BRIGHT NO MATTER
WHAT I ADJUST Sometimes having older video cards this type of problem might
happen due to newer LEDs having to provide HD video capability and
not being fully compatible with older video cards. You can try
adjusting the contrast to a lower value and adjust the brightness to
compensate.
THE WORDS AND
VIDEO ARE TOO
BLURRY Are you using the monitor’s native resolution? If not you’ll need to
switch resolution to the native 1920 x 1080 at 60 Hz to make the
words clearer. If you’re using VGA please do not forget to AUTO
ADJUST.
If the words are still blurry, please try enabling or disabling CLEAR
TYPE function from windows.
THE COLORS ARE
NOT CORRECT Sometimes the colors are not correct because your VGA or DVI cable
is loose or corrupt. Please try reconnecting your cable or swap out
your current cable to see if the problem persists.
HOW DO I RESET THE
MONITOR Make sure there is a valid video signal to the monitor and press menu
to open the OSD. Look for ALL RESET under MISC. options.