MF Digital Prism Plus Thermal - Manual (Page 14)

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Page 14
Scribe EC Quick Installation Guide
with Prism PLUS Printer
Document Revision: 2004/12/07
ScribeEC with Prism PLUS printer
Installation Guide
Document Revision: 2004/12/28
Troubleshooting
1. The ScribeEC program did not recognized the loader.
a. Check the power cable on the back of the ScribeEC loader.
b. Make sure the power switch in the power supply of the loader is in the ON
position (the I is pressed in).
c. Make sure the power switch on ScribeEC loader is turned ON.
d. Check the serial cable (RS232) connection between the ScribeEC loader
and the host PC.
2. ScribeEC program did not recognize any drives.
a. Press the eject button on the drive to check for power.
b. Check the power cable on the back of the drive bay.
c. Turn the power button on the drive bay. The power button is located on
the front of the tower.
d. Check the firewire connection between the drive bay and the host PC.
e. Check if Windows operating system recognized the drives by going to My
Computer or Device Manager. Windows operating system must initialize
the drives prior to executing the ScribeEC program.
3. ScribeEC program did not recognize the printer.
a. Make sure the power to the printer is turned ON.
b. Make sure the ScribeEC program is set for Prism PLUS printer.
c. Check a printer cable (LPT1) connection between the printer and the host
PC.
d. Check the serial cable connection between the printer and the host PC.