Alcatel Idol Mini - Manual (Page 70)

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The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume Up/
Down key.
• Check the network strength .
• Make sure that the receiver, connector or speaker on your phone is
clean.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes
this service.
• Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
When I select a number from my contacts, the number cannot
be dialled
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files or
save the files in the phone contacts (i.e. your professional or personal
directories).
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered in
"Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and check
MMS parameters (see "4.1.3 Adjust message settings").
• Verify the server center number or your MMS profile with your
operator.
• The server center may be swamped, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Android Manager Agent has
been activated.
• Check that you have marked the checkbox of USB debugging.
• Check that your computer meets the requirements for ALCATEL ONE
TOUCH Android Manager installation.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the internal SD card as the location to store downloaded files.
• Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to other
users (see "6.3 Connecting to Bluetooth devices").
• Make sure that the two phones are within Bluetooth’s detection range.