Alcatel Idol Mini - Manual (Page 68)

133 134
14 Accessories .......................
The latest generation of ALCATEL ONETOUCH mobile phones offers
a built-in handsfree feature that allows you to use the telephone from a
distance, placed on a table for example. For those who prefer to keep
their conversations confidential, an earpiece is also available known as
the headset.
1. Charger
2. USB cable
3. Stereo headset
Only use your telephone with the ALCATEL ONETOUCH
accessories in your box.
15 Troubleshooting ................
Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may affect its
performance.
• Use Factory data reset and the Mobile Upgrade tool to perform
phone formatting or software upgrading (to reset factory data, hold
down the Power key and the Volume up key at the same time under
power off mode). ALL User phone data: contacts, photos, messages,
files, and downloaded applications will be lost permanently. It is
strongly advised to fully backup the phone data and profile before doing
formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot be switched on
• Check the battery power level, charge for at least 20 minutes.
• Press and hold the Power key for more than 7 seconds to try to restart.
• If it still does not work, please reset the phone using the Power key and
the Volume up key.
• If it still does not work, please use Factory data reset to reset the phone
or OVER-THE-AIR SOFTWARE UPDATE CAPABLE/Mobile Upgrade
to upgrade software.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
• If it still does not work, please use Factory data reset to reset the phone
or OVER-THE-AIR SOFTWARE UPDATE CAPABLE/Mobile Upgrade
to upgrade software.