Cisco connection online – Cisco 12012 User Manual

Page 33

Cisco 12012 Gigabit Switch Router Card Cage Assembly Replacement Instructions 33

Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems’ primary, real-time support channel. Maintenance
customers and partners can self-register on CCO to obtain additional information and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added
services to Cisco’s customers and business partners. CCO services include product information,
product documentation, software updates, release notes, technical tips, the Bug Navigator,
configuration notes, brochures, descriptions of service offerings, and download access to public and
authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced
simultaneously: a character-based version and a multimedia version that resides on the World Wide
Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet
e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version
of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well
as hyperlinks to related information.

You can access CCO in the following ways:

•

WWW: http://www.cisco.com

•

WWW: http://www-europe.cisco.com

•

WWW: http://www-china.cisco.com

•

Telnet: cco.cisco.com

•

Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the
following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and
connection rates up to 28.8 kbps.

For a copy of CCO’s Frequently Asked Questions (FAQ), contact [email protected]. For
additional information, contact [email protected].

Note

If you are a network administrator and need personal technical assistance with a Cisco

product that is under warranty or covered by a maintenance contract, contact Cisco’s Technical
Assistance Center (TAC) at 800 553-2447, 408 526-7209, or [email protected]. To obtain general
information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387,
408 526-7208, or [email protected].

This document is to be used in conjunction with the Cisco 12012 Gigabit Switch Router Installation and Configuration Guide.

CCIP, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity, Follow Me Browsing, FormShare, Internet Quotient, iQ Breakthrough, iQ Expertise, iQ
FastTrack, the iQ Logo, iQ Net Readiness Scorecard, Networking Academy, ScriptShare, SMARTnet, TransPath, and Voice LAN are trademarks of Cisco Systems, Inc.; Changing
the Way We Work, Live, Play, and Learn, Discover All That’s Possible, The Fastest Way to Increase Your Internet Quotient, and iQuick Study are service marks of Cisco Systems,
Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press,
Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, IOS,
IP/TV, LightStream, MGX, MICA, the Networkers logo, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, StrataView Plus, Stratm,
SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0203R)