41 troubleshooting – CITIZEN CLP-521 User Manual

Page 41

Troubleshooting

Indication

The printer is not
printing neatly.

The printing position
changes.

Check

3) Is the print head dirty?

Is a label stuck to the head.

4) Is the print head in the

correct position for the
media that is used?

5) I s t h e p r i n te r ’s h e a d

pressure balance correct for
the width of the media that
is used?

1) Is the media properly

installed?

2) Is the platen dirty?

Is it deformed?

3) Are the data contents and

the command signals from
the host appropriate?

4) Are the menu values set

appropriately?

5) Are the sensitivities of the

media sensors appropriate
for the media that is used?

Corrective action

3) If it is dirty, remove the dirt with the

attached head cleaner.
If a label is stuck to the head, remove
it.
Note: Do not use a metal object to
remove a label stuck to the inside of
the printer. (This may damage the
print head.) If adhesive label material
is stuck to the print head, remove it
with a soft cloth soaked in ethyl
alcohol.

4) Adjust the offset of the print head

with the media thickness adjustment
dial.

5) Adjust the print head pressure with

the media width adjustment dial.

1) Correctly install the media.

2) If it is dirty, clean it with ethyl alcohol.

If it is deformed, replace it.
Note: Consult with the dealer that
supplied the printer concerning the
replacement.

3) If an error message is displayed, check

the content of the software and the
communication status set by the host
computer.

4) Set the correct menu values using the

operating panel or the host computer.

5) S et t h e m e d i a s e n s i t i v i ty to