Troubleshooting, Before calling technical support, Rocketport plus universal pci diagnostics – Comtrol RocketPort Plus Universal PCI User Manual
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RocketPort Plus Universal PCI User Guide: 2000369 Rev. C
Troubleshooting - 17
Troubleshooting
If you are experiencing problems with the RocketPort Plus Universal PCI, review
the troubleshooting procedures for your system before calling Technical Support.
Before Calling Technical Support
Review the following information before calling Technical Support because they
will request that you perform many of the procedures or verifications before they
will be able to help you diagnose a problem.
•
Note: Most customer problems reported to Comtrol Technical Support are
eventually traced to cabling or network problems.
•
If you have not done so, run the diagnostics (
•
Verify that you have installed the latest RocketPort Plus Universal PCI device
driver, see
Locating the Latest Drivers and Documentation
If necessary, remove or update the existing driver using the procedures in the
RocketPort Plus Universal PCI Device Driver Installation Guide for Windows
or README file packaged with the FreeBSD, Linux, QNX, or SCO
OpenServer driver.
If none of the above work, you can refer to one of these subsections:
•
Troubleshooting Windows Systems
•
RocketPort Plus Universal PCI Diagnostics
This subsection describes how to create and run the bootable diagnostic to verify
that the RocketPort Plus Universal PCI hardware is functioning properly. The
RocketPort Plus Universal PCI is shipped with a bootable diagnostic on the
Software and Documentation CD that executes hardware diagnostics.
You can use the diagnostic to:
•
Confirm that the hardware is functioning
•
Determine resolutions to conflicts during installation
•
Perform a stress test on all RocketPort Plus Universal PCI ports in the system
The diagnostic requires a loopback plug to test a port or ports. A single loopback
plug is shipped with the RocketPort Plus Universal PCI. You can build additional
loopback plugs or move the loopback plug to the port you want to test. See
on Page 9 if you want to build loopback plugs.