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Setting preferences in computer setup, Using passwords, Forgetting passwords – Compaq 285558-001 User Manual

Page 45: Forgetting passwords –2

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Software Guide

Security

Setting Preferences in Computer Setup

Most security preferences are set in Computer Setup. Because
Computer Setup is a non-Windows utility, keystrokes (not
notebook pointing devices) are used to navigate or select within
the utility.

If you are unfamiliar with non-Windows utilities, Compaq
recommends that you read “Using Computer Setup” in Chapter 7,
“Setup and Diagnostic Utilities,” before using the utility to set a
security preference.

An external keyboard connected by USB can be used in
Computer Setup only if USB legacy support is enabled. For more
information about USB, see the Hardware Guide, “External
Device Connections” section, on this CD.

Using Passwords

Forgetting Passwords

Most security features use passwords. Whenever you set a
password, write down the password and store it in a secure
location away from the notebook.

If you forget your power-on or Compaq administrator
password, you cannot start up the notebook or exit
Hibernation until a Compaq authorized service provider
resets the notebook. To contact a Compaq authorized service
provider, refer to the list of Telephone Numbers provided
with the notebook.

If you forget both your user and master DriveLock
passwords, the hard drive is permanently unusable.

If you forget your DriveLock user password but know your
DriveLock master password, you can remove DriveLock
protection from the drive. For instructions, see “Using
DriveLock” in this chapter
.