GE JBP87GD - Manual (Page 26)

How to do awav witli
- _ _ - . _ - _ . ^ . . .
surprise repair bills.
Your new range is a wei! designed
^and engineered product. Before it
left the factory, it went through
rigorous tests, just to make sure it
was as defect-free as possible.
And you have a warranty to pro­
tect you against any manufac­
turing defects during the early
period of your range’s life.
Now you can have the same
trouble-free and surprise-free ser­
vice for as long as you own your
range. You can buy a General
Electric Service Contract. For one
low fee.. .usually just pennies a
day.. .Genera! Electric will take
care of any repairs your range
needs—both parts and labor. You
are protected for the length of
your contract. Even when costs
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Want more information? There’s
no obligation. You can get infor­
mation on Service Confracts any
time. Just write your name and
address, date of instaiiation, and
tho .mode! and serial number of
your appliance and send to:
.Manager, Service Contracts
^General Electric Company
WCE-315
Appliance Park
Louisville, Kentucky 40225
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If you’re the kind of person who
likes to do-it-yourself—or if you’re
interested in saving money on
oui-of-warranty repairs—General
Electric now offers some real help:
Step=by-Step Repair .^i/fanual
You can use this manual to solve
common repair problems. GE
makes it easy because your
manual contains important do-it-
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C l I I W I I f
s charts to help you diagnose
problems
« easy to understand Instructions
« step-by-step photos with repair
procedures
« a skill level index
• the recommended tools needed
to perform repairs
Replacement Parts
When repairing your appliance, be
sure to use authorized GE replace-
B-k r\
Í
r\
mtJiiL pel! 1C». c;;auii pai i lo paor\ayou
in a color coded box with:
Ô easy parts identifîcatlon
® estimated time of repairs
® step-by-step Instructions
e recommended tools
Where to Purchase Step-by-Step
Repair Manuals and Parts
You can purchase GE repair mian-
uals and replacement parts for
your appliance from authorized
participating General Electric
dealers.
NOTE: Of course, repairs should
be attempted only by individuals
possessing adequate back­
grounds of electrical, electronic
and mechanical experience. Any
attempt to repair a major
appliance may result in personal
injury and property damage.
If You Need Service
In many cities, there’s a General
Electric Factory Service Center.
Call, and a radio-dispatched truck
WÍÍÍ üUírie lu yuui hOniG by
appointment—morning or after­
noon. Charge the work, if you like.
All the centers accept both Master
Card and Visa cards. (See page
n A \
Or look for General Electric fran­
chised Customer Care® service.''s.
You'll find them in the Yellow
Pages under “GENERAL
ELECTRIC CUSTOMER CARE®
SERVICE” or “GENERAL
ELECTRIC—HOTPOINT CUS­
TOMER CARE® SERVICE”.
If you need service literature,
'■parts o r accessories, contact one
of the Factory Service Centers, a
franchised Customer Care® ser­
vicer or your General Electric
dealer.
if you are dissatisfied with the
service you received, here are
three steps you should follow:
First,
contact the people who ser­
viced your range. Explain why you
are dissatisfied. In most cases,
this will solve the problem.
* ____ a ! . É ! _ ivexi, iT you are sun aissatisnea,
wyi'jt 0 gjj the detai!S“*inc!uding
your phone number—to:
Manager, Consumer Relations
General Electric Company
WCE-312
Appiiance Park
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1 0 V I J I f\^f } t,U4
Finally, if your problem is still not
resolved, write:
Maior Aonliancfi
----------j ^ . . - f - j - - -------------- --------
Consumer Action Panel
20 North Wacker Drive
Chicago, Illinois 60606
This panel, known as MACAP, is a
group of independent consumer
experts under the sponsorship of
several industry associations. Its
purpose is to study practices and
advise the industry of ways to
improve customer service.
Because MACAP is free of
industry control and influence, it
is able to make impartial recom­
mendations and consider each
case individually.
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