If you need assistance or service, Before calling for assistance – Whirlpool FES310B User Manual
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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
toll-free telephone number for help or calling for service, please provide a detailed descrip
tion of the problem, your appliance’s complete model and serial numbers, arnd the purchase
date. (See page 2.) This information will help us respond property to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Nothing operates
The power supply cord is
Plug power supply cord into a live circuit
riOt plugged into a live
with proper voltage. (See Installation
circuit with the proper
voltage.
Instructions.)
A household fuse has
Replace household fuse or reset circuit
blown or a circuit breaker
has tripped.
breaker.
The oven will not
The Oven Selector is not
Turn the Oven Selector to the desired
operate
turned to BAKE or BROIL.
setting.
A delayed start time has
Wait for the start time to be reached or
been set.
cancel and reset the controls.
The Oven Temperature
Turn the Oven Temperature Control
Control Knob is not turned
to a temperature setting.
Knob to the desired setting.
The MEALTIMER™ clock
Set the MEALTIMER clock correctly.
is not set correctly.
(See “Using the MEALTIMER™ clock” on
page 17.)
The Stop or Start Time
If a delay start or stop is not desired, the
Knobs for the MEAL-
Stop and Start Time Knobs must be
TIMER clock are not set
turned to the correct time of day. Turn
at the correct time of day.
knobs till they pop out.
Surface units will
A household fuse has
Replace household fuse or reset circuit
not operate
blown or a circuit breaker
has tripped.
breaker.
You have not plugged in
Turn control knobs to OFF and plug
surface units all the way.
surface units in all the way. (See “Re
placing” on page 25.)
The control knob(s) will
Turn knob(s) again, pushing in as
not turn.
you turn.
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