Buick 2010 Lacrosse - Manual (Page 397)

Customer Information 12-9
Transportation Options
Warranty service can generally
be completed while you wait.
However, if you are unable to
wait, GM helps to minimize your
inconvenience by providing several
transportation options. Depending
on the circumstances, your dealer
can offer you one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
you with shuttle service to get you
to your destination with minimal
interruption of your daily schedule.
This includes one‐way or round trip
shuttle service within reasonable
time and distance parameters of the
dealer's area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
dealer's shuttle service, the expense
must be supported by original
receipts and can only be up to the
maximum amount allowed by GM
for shuttle service. In addition, for
U.S. customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may
be available. Claim amounts
should reflect actual costs and
be supported by original receipts.
See your dealer for information
regarding the allowance amounts
for reimbursement of fuel or other
transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to
provide you with a courtesy
rental vehicle or reimburse you
for a rental vehicle that you obtain
if your vehicle is kept for an
overnight warranty repair. Rental
reimbursement will be limited and
must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.