Acura 2007 MDX - Navigation Manual - Manual (Page 116)

Navigation System 115
Customer Assistance
Visiting Your Dealer
We strive to make this manual as
complete as possible and to answer all
questions regarding operation of the
system. Occasionally you may run into a
specific issue that you cannot find in the
book. You may save yourself a trip to
the dealer by first consulting the
following resources:
• The Troubleshooting section (see
page 136)
• The Frequently Asked Questions
(FAQs) section (see page 128)
• The navi FAQs found on the on-line
DVD order site (see “Obtaining a
DVD”)
• For detailed questions regarding
HFL, Audio, or other systems that
interact with the navigation system,
see the main vehicle Owner’s
manual, or the Quick Start Guide
• For traffic related issues, see the
“Real Time Traffic Display” section
(on page 23) and FAQs (on page 128)
• Call Acura Customer Relations (see
“Acura Automobile Customer
Service”)
• For database or POI issues, follow the
guidelines in the “Reporting Errors”
section (see page 114)
If your question is still unanswered and
you wish to visit the dealer, please be
prepared to demonstrate the issue to the
service writer. That way, the writer can
document the issue for the factory to
allow more efficient troubleshooting.
Some issues may at first seem random,
but you may notice a pattern, like it only
occurs when you enter some specific
address, or when driving on a certain
road, or just when it’s cold. This
information is very useful to the service
writer. Be patient, the tech may be
unfamiliar with your specific issue.
If you need to visit your Acura dealer
for a navigation related issue, ensure
that you have the “Key Fob” that was in
use when the problem occurred. Each
driver (1, or 2) can have their own
navigation and other vehicle settings. In
order for the dealer to properly diagnose
the problem, the correct key fob is
necessary to troubleshoot the issue.