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Tc/link-ln: some messages cannot be processed, Tcfw: closing application while minimized, Tcfw: erratic mouse scrolling – Kofax Communication Server 9.2.0 User Manual

Page 39: Tcfw: image preview and right-to-left script, Tcfw: opening rtf attachments occasionally fails, Tcfw: pdf attachments on windows 8

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Known Issues

Kofax Communication Server Release Notes

39

TC/LINK-LN: Some Messages Cannot Be Processed

With Lotus Notes client software older than release 8.5.3, some messages cannot be processed

by TC/LINK-LN. Installing Lotus Notes client 8.5.3 on the TC/LINK computer solves the

problem. (SPR00092298)

For more information, see:
TC/LINK-LN Technical Manual, version 2.07.00 edition 14

Chapter Hints / Troubleshooting - Some Messages Cannot be Processed

TCfW: Closing Application While Minimized

Closing the TCfW Communication Server Client from the taskbar while the application

window is minimized can last multiple seconds. (SPR00176265)

Workaround: Close TCfW while its window is displayed to avoid the delay.

TCfW: Erratic Mouse Scrolling

Using the mouse wheel to scroll through the inbox or outbox of TCfW Communication Server

Client produces erratic results. (SPR00176327)

Workaround: Use the scroll bar or keyboard for scrolling.

TCfW: Image Preview and Right-To-Left Script

In TCfW, the image preview is always aligned to the left. Text blocks which have right-to-left

order activated correctly align to the right side in text mode. However, the image preview is

not correct, the text blocks align to the left. (SPR00122502)

TCfW: Opening RTF Attachments Occasionally Fails

Opening RTF attachments in TCfW sometimes fails with the error:

The process cannot

access the file because it is being used by another process

. Another attempt to

open the attachment succeeds without any errors. (SPR00120108)

Workaround: Do not use Microsoft OLE control for displaying and editing attachments.

Add the extension RTF to the registry value

HKxx\SOFTWARE\TOPCALL\TCFW\WorkStation

\ShellExecuteExtensions

.

TCfW: PDF Attachments on Windows 8

In TCfW Communication Server Client installed on Windows 8, by default, PDF attachments

are opened with the built-in PDF viewer. Closing the PDF document does not close the OLE

link of the message.

Workaround: Use an external PDF viewer, not the built-in one.