COP-USA CM1-IPMP (CM-IPMP) - Manual (Page 31)

Cloud Camera user manual
Troubleshooting
This chapter provides solutions to problems that may arise in the IP CAMERA
install and running.
If you encounter problems, please read the following description. (The following
example is based on Windows ® Vista ™ and XP Description If you are using a
different operating system, your computer screen and following a similar example.)
1. What is remote access? How do I enable it?
Through remote access, you can use a web browser from any PC connected to the
Internet to access the camera. So even if you are not at home, you can watch the
camera images, and manage the camera settings.
To enable remote access, you can simply follow the Quick Installation Wizard.
If you are not connected on the camera, make sure the following items:
ter by unplugging the power and then plug it in
again the way
After the completion of the inspection of the above, you can re-landing.
2. Why photo camera's network connection unreliable?
The network cable may be a problem. Make sure the cable is working, PING
network known address of the device. If the cable connection is correct and your
network connection is working, you should receive a similar (bytes = 32 time = 2 ms)
reply.
Another possibility is that the network camera network devices such as hubs or
switches, there is a problem. Make sure that the power for all devices are connected
and working properly.
Why Network Camera work locally, but the remote does not work?
This may be caused by the firewall prot ection, and your system administrator to
check network firewall. The firewall may need to make some configuration changes,
in order from your local LAN, external access to the network cam era. For m ore
....The green LED camera on SETATE2 green light flashes (every three seconds
shiny 5 times).
....Network connection is working properly
... Router's LAN & WAN connection is working properly.
... The router has enabled UPnP.
... The router can get a public network IP.
... The router has been upgraded to the latest firmware version.
... You have tried to restart the rou
3.
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