5 premium features at a glance, Busy lamp field (blf) – Obihai OBi1000 User Guide User Manual
Page 31

OBi1000 User Guide
Copyright Obihai Technology
31
5 Premium Features at a Glance
The
features
in
this
section
have
special
requirements
on
the
soft
switch
or
PABX
that
provides
the
services.
The
availability
and
operation
of
these
features
may
depend
on
the
particular
service
provider
soft
switch
or
office
PABX
in
use
and
how
it
is
set
up.
Here
we
only
discuss
feature
functionalities
and
common
behavior
generically.
Please
consult
your
local
phone
administrator
to
get
the
details
and
availability
of
these
features
at
your
location.
Busy Lamp Field (BLF)
Busy
Lamp
Field
(BLF)
is
a
common
collaborative
feature
for
a
group
of
users
to
monitor
calls
on
one
or
more
extensions.
BLF
is
a
feature
for
the
monitoring
of
an
extension.
The
detection
and
notification
of
events
occurring
at
the
monitored
extension
are
carried
out
by
the
soft
switch
or
PABX.
When
the
BLF
service
is
available
with
a
specific
voice
service,
the
BLF
function
can
be
assigned
to
a
feature
key
bound
to
that
voice
service
to
monitor
an
extension
that
is
also
on
that
voice
service.
We
refer
to
a
feature
key
that
is
assigned
the
BLF
function
as
a
“BLF
key”.
One
BLF
key
monitors
one
extension
only.
Your
phone
administrator
can
assign
as
many
BLF
Keys
as
there
are
feature
keys
available,
to
monitor
as
many
extensions.
The
following
table
lists
the
typical
events
that
are
monitored
with
a
BLF
Key.
The
table
also
shows
the
operation
that
can
be
invoked
when
the
respective
event
occurs
and
the
LED
pattern
indicating
that
particular
event.
Two
or
more
events
may
be
happening
at
the
same
time
at
the
monitored
extension,
for
example,
the
monitored
extension
may
be
connected
on
a
call
(hence
Busy)
plus
have
a
ringing
call
and
a
holding
call
at
the
same
time.
The
LED
pattern
can
only
show
one
event
at
a
time.
The
OBi
treats
a
BLF
key-‐press
as
pressing
a
speed
dial
to
call
the
monitored
extension
regardless
if
any
event
is
taking
place
at
the
monitored
extension.
To
carry
out
another
BLF
event-‐dependent
operation,
the
user
must
invoke
the
corresponding
feature
key
item
on
the
screen
and
select
the
appropriate
soft
key
option.
The
feature
key
item
also
provides
more
details
of
each
event,
such
as
the
caller
ID
of
the
remote
party.
Icon
BLF Event Description
Available Operation
LED Pattern
Ringing
Monitored extension
is ringing
Answer the call. This operation is
known as Directed Call Pickup
Fast blinking
red
Busy
Monitored
extension
is
on
a
call
or
making
a
call
Barge
in
to
either
a)
fully
participate
in
the
call
or
conference,
or
b)
listen
to
the
conversation
without
talking,
or
c)
listen
to
the
conversation
but
talk
only
to
the
monitored
extension
(a.k.a.
coaching
or
whispering).
There
can
be
other
variations
along
these
lines.
Steady red
Holding
Monitored
extension
is
holding
one
or
more
calls
Resume and take over the call
Slow
blinking
red
Call
Parked
A
call
is
parked
against
the
monitored
extension
Pickup the call from the parking slot
Periodic
short
blink
in
red
Idle
Monitored
extension
is
idle
Make
or
transfer
a
call
to
the
extension
Steady green