Vermont Casting EWF30 - Manual (Page 31)

31
Vermont Castings EWF30
20008662
Warranty
Limited 3 Year Warranty
CFM Specialty Home Products warrants that this wood-
burning fireplace will be free of defects in material and
workmanship for a period of three years from the date you
receive it, except that the catalyst, thermostat assembly,
handles, glass door panels, cement, and gasketing shall be
warranted as described below.
CFM Specialty Home Products will repair or replace, at its op-
tion, any part found to be defective upon inspection by a CFM
Specialty Home Products Authorized Dealer. The customer
must return the defective part or the fireplace, with shipping pre-
paid, to the Authorized Dealer or pay for any Authorized Dealer
in-home travel fees or service charges for in-home repair work.
It is the dealer’s option whether the repair work will be done in
the customer’s home or in the dealer’s shop. If, upon inspec-
tion, the damage is found to be the fault of the manufacturer,
repairs will be authorized at no charge to the customer for parts
and/or labor.
Any woodburning fireplace or part thereof that is repaired or
replaced during the limited warranty period will be warranted
under the terms of the limited warranty for a period not to
exceed the remaining term of the original limited warranty or six
(6) months, whichever is longer.
Limited 1 Year Warranty
The following parts of the woodburning fireplace are warranted
to be free of defects in material and workmanship for a period of
one year from the date you receive it: The thermostat assem-
bly, handles, glass door panels, cement, and gasketing. Any of
these items found to be defective will be repaired or replaced at
no charge, upon the return of the part with postage prepaid to a
CFM Specialty Home Products Authorized Dealer.
Any part repaired or replaced during the limited warranty period
will be warranted under the terms of the limited warranty for a
period not to exceed the remaining term of the original limited
warranty or six (6) months, whichever is longer.
Exclusions & Limitations
1. This warranty is transferable; however, proof of original
retail purchase is required.
2. This warranty does not cover misuse of the this fireplace.
Misuse includes overfiring which will result if the fireplace is
used in such a manner as to cause one or more of the plates
to glow red. Overfiring can be identified later by warped plates
and areas where the paint pigment has burned off. Overfiring
in enamel fireplaces is identified by bubbling, cracking, chipping
and discoloration of the porcelain enamel finish. CFM Spe-
cialty Home Products offers no warranty on chipping of enamel
surfaces. Inspect your woodburning fireplace prior to accepting
it for any damage to the enamel.
3. This warranty does not cover misuse of the fireplace as
described in the Owner’s Guide, nor does it cover any fireplace
which has been modified unless authorized by a CFM Specialty
Home Products representative in writing. This warranty does
not cover damage to the fireplace caused by burning salt satu-
rated wood, chemically treated wood, or any fuel not recom-
mended in the Owner’s Guide.
4. This warranty does not cover a fireplace repaired by
someone other than a CFM Specialty Home Products Autho-
rized Dealer.
5. Damage to the unit while in transit is not covered by this
warranty but is subject to a claim against the common car-
rier. Contact CFM Specialty Home Products Authorized Dealer
from whom you purchased your fireplace or CFM Specialty
Home Products if the purchase was direct. (Do not operate the
fireplace as this may negate the ability to process the claim with
the carrier.)
6. Claims are not valid where the installation does not con-
form to local building and fire codes or, in their absence, to the
recommendations in our Owner’s Guide.
7. The salt air environment of coastal areas, or a high-hu-
midity environment, can be corrosive to the finish. These condi-
tions can cause rusting of the cast iron beneath the paninted
finish. This warranty does not cover damage caused by a salt
air or high-humidity environment.
8. CFM Specialty Home Products shall have no obligation to
enhance or update any unit once manufactured.
IN NO EVENT SHALL CFM SPECIALTY HOME PROD-
UCTS BE LIABLE FOR INCIDENTAL AND CONSEQUENTIAL
DAMAGES. ALL IMPLIED WARRANTIES, INCLUDING THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FIT-
NESS, ARE LIMITED TO THE DURATION OF THIS WRITTEN
WARRANTY. THIS WARRANTY SUPERCEDES ALL OTHER
ORAL OR WRITTEN WARRANTIES.
Some states do not allow the exclusion or limitations of inciden-
tial and consequential damages or limitations on how long an
implied warranty lasts, so the above limitations may not apply to
you. This warranty gives you specific rights and you may have
other rights which vary from state to state.
How to Obtain Service
If a defect is noted within the warranty period, the customer
should contact a CFM Specialty Home Products Authorized
Dealer or CFM Specialty Home Products if the purchase was
direct with the following information:
1. Name, address, and telephone number of the purchaser.
2. Date of purchase.
3. Serial number from the label on the back.
4. Nature of the defect or damage.
5. Any relevant information or circumstances, e.g., installation,
mode of operation when defect was noted.
A warranty claim will then start in process. CFM Specialty
Home Products reserves the right to withhold final approval of
a warranty claim pending a visual inspection of the defect by
authorized representatives.