Vintage Cellars Platinum Split Owners Manual - Manual (Page 19)

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TROUBLESHOOTING GUIDE
Unit leaks water
Possible Cause Solution
Evaporator Unit (Fan Coil Unit) is not level Evaporator Unit (Fan Coil Unit) should be level on the wall to
prevent leaking.
Drain line clogged or kinked Check drain line to make sure water can flow freely.
Drain is clogged preventing water form escaping Disconnect drain and clear out, open access door and check
drain for blockage
Drain line does not have a downward slope Fix Drain line so there is a downward slope from the unit to the
drain.
Coil is iced causing drain pan ice and water overflowing Melt ice with blow drier. Soak up with a towel
Unit runs but does not cool
Possible Cause Solution
Lack of air flow Make sure fan is unobstructed; Make sure the evaporator filter,
evaporator coil, and condenser coil are clean and free of debris.
System undersized Contact Customer Service at 800-343-9463
Compressor is overheating Shut system off for 1 hour to allow compressor to cool. Turn back
on and check for cooler air flow out. If compressor runs, check
for and clean condenser coil as possible cause of compressor
overheating. If problem repeats, contact you installing technician
to assist with troubleshooting.
Evaporator fan runs but compressor does not
Possible Cause Solution
Running an Anti-Frost Cycle 1) If the system is maintaining the correct cellar temperature
and there is a dripping snowflake symbol illuminated on the
control, the system is going through an anti frost cycle. No action
Required. 2) If the system is not maintaining the correct cellar
temperature this may be caused by a dirty evaporator filter or
coil. 3) Call installing technician to troubleshoot as the system
may be low on charge or an adjustment to the TXV.
Compressor and/or starting components faulty Please contact the installing technician to troubleshoot.
System may be performing the WHM function Allow cooling system to revert back to cooling mode.
Compressor may have overheated. Shut system off for 1 hour to allow compressor to cool. Turn back
on and check for cooler air flow out. If compressor runs, check
for and clean condenser coil as possible cause of compressor
overheating. If problem repeats, contact you installing technician
to assist with troubleshooting.
Compressor runs but evaporator fan does not
Possible Cause Solution
Faulty fan motor Please contact the installing technician to troubleshoot.
Faulty Controller Please contact the installing technician to troubleshoot.
Compressor short cycles
Possible Cause Solution
System low on refrigerant charge Please contact the installing technician to troubleshoot.
Condensing fan motor/capacitor faulty Please contact the installing technician to troubleshoot.
Compressor and /or starting components faulty Please contact the installing technician to troubleshoot.
Humidity in cellar too low
Possible Cause Solution
Not enough moisture Raise the Fon setting to increase the humidity level