Warranty repairs, Shipping and damage claims – Tycon Power TPW-400DT 12/24V 400W Turbine User Manual
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Warranty Repairs
All returns must have a valid RMA number written clearly on the outside of
the box. Without an RMA number the shipment will be refused. For
customers located in United States and Canada, customer pays all
shipping charges incurred to ship the product to Tycon Power
Systems. Tycon Power Systems pays shipping charges to return the
product to the original purchaser. For all other countries, the original
purchaser shall pay all shipping, broker fees, duties and taxes incurred in
shipping products to and from Tycon Power Systems. Provided the
goods have not been modified or repair attempted by someone other than
Tycon Power Systems, at the option of Tycon Power Systems, products
may be returned either as repaired or replaced. If it is determined that
there is no fault found (NFF) on a unit within warranty, the customer will be
charged $75 USD for testing time. For products out of warranty, the
standard NFF charge is $200. This charge will be at the discretion of
Tycon Power Systems. The RMA number is valid for 14 days from date of
issue. The product must be received by the repair depot within these
14-days or the shipment may be refused.
Shipping and Damage Claims
All shipping damage claims are the purchaser's responsibility. Inspect
each shipment upon delivery and IMMEDIATELY report all damage, to the
carrier. There may be time limits and inspections may be required.
Phone: 801-432-0003