Mercedes-Benz SLS-Class 2013 Owners Manual - Manual (Page 204)

If a malfunction is indicated as outlined
above, the system may not operate as
expected. In the event of an emergency, help
will have to be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Mercedes-Benz Customer Assistance
Center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
Emergency call
Important safety notes
! You must have a license agreement to
activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the ï MB Info call button to
register. If one of these steps is not carried
out, it may not be possible to activate the
system.
If you have questions about the activation,
contact one of the following telephone
hotlines:
R USA: Mercedes-Benz Customer
Assistance center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i An mbrace emergency call that has been
initiated automatically cannot be
terminated by the customer.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The Connecting Call Connecting Call message
appears in the multifunction display.
The audio output is muted.
Once the connection has been made, the
Call Connected Call Connected message appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
R Current location of the vehicle (as
determined by the GPS system)
R Vehicle identification number
R Information on the type of emergency
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants. If the vehicle occupants respond,
the Mercedes-Benz Customer Assistance
Center attempts to get more information on
the emergency.
i If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
G WARNING
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Response Center
established, then the mbrace system could
not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message
Call Failed Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
202
Features
Stowage
and
features