AVer TabCam user manual - Manual (Page 23)

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Troubleshooting
This section provides many useful tips on how to solve common problems while using
TabCam. You can also test your Wi-Fi with our Wi-Fi tool to check compatibility before you
use our TabCam. Please follow these steps:
1.
Connect two wireless devices (PC, iPad, or Android) to the same Wi-Fi network.
2.
Install WiFi Test Tool by AVer Information Inc. on both devices:
a. For PC: Download the WiFi Test Tool here
b. For iPad: Download the WiFi Test Tool by AVer Information Inc. in the App
Store (search AVer)
c. For Android: Download the WiFi Test Tool by AVer Information Inc. in the
Google Play Store (search AVer)
3.
Run the WiFi Test Tool on both devices and enter the Remote Device IP of the
other device (this is the devices IPv4 address) and press Start on both devices to
begin the test
4.
If the test passes, your Wi-Fi is compatible with the TabCam and should have no
problems connecting. If the test fails, you may have to change some settings in
your router for the TabCam to connect.
5. Please call our tech support and let us know the error log that is generated from
the WiFi Test Tool in order for us to help you troubleshoot the problem.
I went through the setup page, but my TabCam is not connecting.

If Power LED is always flashing,
It means the QR Code scanning has failed. Please check the following steps:
1.
Make sure when you scan the QR Code that you minimize the glare on the tablet
by placing a piece of paper over the camera head.
2.
Adjust focus: Press auto-focus button.
3.
Avoid being out-of-range: Make sure your computer/tablet screen is about 13
inches (330 mm) away from camera head.
4.
Reset: If repeating this sequence still does not work, press zoom-in or zoom-out
to cancel the scanning process and restart the application. Go through the setup
instructions again to connect your TabCam to the Wi-Fi netowrk.

The Power LED light changes to steady but the Network LED lights blink
sequentially and do not turn solid green.
After scanning the QR Code successfully, activation should take about 30 seconds. If it
takes longer than 30 seconds, this could mean your Wi-Fi network password was
incorrect, or that your network may not be fully compatible with TabCam. Please check the
following steps:
1. If you have multiple Wi-Fi networks, choose the one with the strongest signal.
2.
Make sure the Wi-Fi router is still up and the security key is correctly entered.