Dell Inspiron 1520 (Mid 2007) - Manual (Page 118)

118
Troubleshooting
Windows Vista
1 Click Start → All Programs→ Modem Diagnostic Tool.
2 Follow the instructions on the screen to identify and resolve modem
problems. Modem diagnostics are not available on all computers.
V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS —
Windows XP
1 Click Start→ Control Panel→ Printers and Other Hardware→ Phone and
Modem Options → Modems.
2 Click the COM port for your modem→ Properties→ Diagnostics→ Query
Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows Vista
1 Click Start → Control Panel→ Hardware and Sound→ Phone and
Modem Options → Modems.
2 Click the COM port for your modem→ Properties→ Diagnostics→ Query
Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET — Ensure that you have
subscribed to an Internet service provider. With the Outlook Express/Windows
mail e-mail program open, click File. If Work Offline has a checkmark next to
it, click the checkmark to remove it, and then connect to the Internet. For
help, contact your Internet service provider.
S CAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove
spyware. For more information, go to support.dell.com and search for the
keyword
spyware.