Modem and internet connection problems – Dell Inspiron 8500 User Manual

Page 35

Setting Up Your Computer

In the next window, click the appropriate option:
• If you do not have an ISP and want to select one, click Choose

from a list of Internet service providers (ISPs).

• If you have already obtained setup information from your ISP but

you did not receive a setup CD, click Set up my connection

manually.

• If you have a CD, click Use the CD I got from an ISP.

Click Next.
If you selected Set up my connection manually, continue to step 6.

Otherwise, follow the instructions on the screen to complete the

setup.

NOTE: If you do not

know which type of
connection to select,
contact your ISP.

Click the appropriate option under How do you want to connect to

the Internet?, and then click Next.

Use the setup information provided by your ISP to complete the setup.

If you cannot connect to the Internet but have successfully connected in
the past, the ISP might have a service outage. Contact your ISP to check the
service status, or try connecting again later.

Modem and Internet Connection

Problems

NOTICE: Connect the modem to an analog telephone wall jack only.

Connecting the modem to a digital telephone network damages the modem.

NOTICE: Modem and network connectors look similar. Do not plug a

telephone line into the network connector.

HE C K

T H E

T E L E P H O N E

W AL L

J AC K

— Disconnect the telephone line from

the modem and connect it to a telephone. Listen for a dial tone. Ensure that you

have touchtone telephone service. Try connecting the modem to a different

telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone

line or network conditions. Contact your telephone company or network

administrator for more information.
C

O NN EC T

T H E

M OD E M

D I R E CT L Y

T O

THE

T E L E P H O N E

W A L L

J A C K

— If

you have other telephone devices sharing the line, such as an answering machine, fax

machine, surge protector, or line splitter, then bypass them and use the telephone

line to connect the modem directly to the telephone wall jack.