Dell Dimension 9150/XPS 400 - Manual (Page 50)

50
Solving Problems
No sound from headphones
Video and Monitor Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE:
See the monitor documentation for troubleshooting procedures.
If the screen is blank
T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
E LIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to
check for interference.
R EINSTALL THE SOUND DRIVER — See page 59.
R UN THE H ARDWARE T ROUBLESHOOTER — See page 60.
C HECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted
into the headphone connector (see page 66).
A DJUST THE W INDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
C HECK THE MONITOR CABLE CONNECTION —
• Ensure that the graphics cable is connected as shown on the setup diagram for your computer.
• If you are using a graphics extension cable and removing the cable solves the problem, the cable is
defective.
• Swap the computer and monitor power cables to determine if the power cable is defective.
• Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing
pins.)
C HECK THE MONITOR POWER LIGHT — If the power light is off, firmly press the button to ensure that
the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is
blinking, press a key on the keyboard or move the mouse.