Dell Dimension 9150/XPS 400 - Manual (Page 43)

Solving Problems
43
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
A program crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy or CD.
C HECK THE D IAGNOSTIC L IGHTS — See page 53.
E NSURE THAT THE P OWER C ABLE IS F IRMLY C ONNECTED TO T HE C OMPUTER AND TO T HE
E LECTRICAL O UTLET
T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
E ND THE PROGRAM —
1 Press simultaneously.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.
C HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.