Dell 6 GBps SAS HBA - Manual (Page 29)

Troubleshooting 29
6
Troubleshooting
For support and troubleshooting information on your Dell PowerEdge 6 Gbps
SAS HBA or Internal Tape Adapter cards, see the Dell Support website at
support.dell.com.
General Issues
NOTE: For more troubleshooting information, see the OpenManage Storage
Services User’s Guide on the Dell Support website at support.dell.com.
Configuration Utility Error Messages
NOTE: If the error messages are displayed even after following the resolution
steps mentioned, contact Dell Support for advanced troubleshooting. For
information on how to contact Dell Technical Support, see "Contacting Dell" on
page 8.
• Message: An error occurred while reading
non-volatile settings.
Description: An error occurrs while reading one of the settings from
the firmware.
Suggested Solution: Reseat the controller and reboot.
• Message: An error occurred while reading current
controller settings.
Description: The controller setup and initialization fails.
Suggested Solution: Reboot the system.
• Message: Advanced Device Properties settings not
found.
Description: Fails to read vital configuration page from firmware.
Suggested Solution: Reflash the firmware and reboot.