Drive problems, Cd and dvd drive problems – Dell XPS M1210 (MXC062, Mid 2006) User Manual
Page 89
Troubleshooting
89
Drive Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
E
NSURE
THAT
M
ICROSOFT®
W
INDOWS®
RECOGNIZES
THE
DRIVE
—
Click the Start button and click My
Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software
to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
T
EST
THE
DRIVE
—
•
Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
•
Insert a bootable floppy disk and restart the computer.
C
LEAN
THE
DRIVE
OR
DISK
—
See "Cleaning Your Computer" on page 173.
E
NSURE
THAT
THE
C D
IS
SNAPPED
ONTO
THE
SPINDLE
C
HECK
THE
CABLE
CONNECTIONS
C
HECK
FOR
HARDWARE
INCOMPATIBILITIES
—
See "Resolving Software and Hardware Incompatibilities" on
R
UN
THE
D
ELL
D
IAGNOSTICS
—
See "Dell Diagnostics" on page 85.
CD and DVD drive problems
NOTE:
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Problems writing to a CD/DVD-RW drive
C
LOSE
OTHER
PROGRAMS
—
The CD/DVD-RW drive must receive a steady stream of data when writing. If
the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.
T
URN
OFF
STANDBY
MODE
IN
W
INDOWS
BEFORE
WRITING
TO
A
C D / D V D - R W
DISC
—
Management Modes" on page 41 for information on standby mode.
C
HANGE
THE
WRITE
SPEED
TO
A
SLOWER
RATE
—
See the help files for your CD or DVD creation software.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3 Gently pull out the tray until it stops.