Dell Vostro 1700 (Early 2009) - Manual (Page 116)

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Troubleshooting
R UN THE M ODEM H ELPER DIAGNOSTICS —
Windows XP:
1 Click Start→ All Programs→ Modem Helper.
2 Follow the instructions on the screen to identify and resolve modem
problems. Modem Helper is not available on certain computers.
Windows Vista:
1 Click the Windows Vista Start button → All Programs→ Modem
Diagnostic Tool.
2 Follow the instructions on the screen to identify and resolve modem
problems. Modem diagnostics are not available on all computers.
V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS —
Windows XP:
1 Click Start→ Control Panel→ Printers and Other Hardware→ Phone and
Modem Options → Modems.
2 Click the COM port for your modem→ Properties→ Diagnostics→ Query
Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows Vista:
1 Click the Windows Vista Start button → Control Panel→ Hardware
and Sound → Phone and Modem Options→ Modems.
2 Click the COM port for your modem→ Properties→ Diagnostics→
Query Modem to verify that the modem is communicating with
Windows.
If all commands receive responses, the modem is operating properly.
E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET — Ensure that you have
subscribed to an Internet service provider. With the Outlook Express e-mail
program open, click File. If Work Offline has a check mark next to it, click
the check mark to remove it, and then connect to the Internet. For help,
contact your Internet service provider.
S CAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection