2 upgrading from previous product versions, 4 technical support – Acronis Disk Director 11 Advanced Server - Quick Start Guide User Manual

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3.10.2 Upgrading from previous product versions

Preparation

If the languages of the two products are different, uninstall Acronis Disk Director 10 before installing
Acronis Disk Director 11. Otherwise, the installation will fail.

The procedures below assume that you have an upgrade license key, but you can also use these
procedures if you have a full license key.

Upgrading Acronis Disk Director 10 Server to Acronis Disk Director 11 Advanced
Server

Before proceeding with the upgrade, make sure that:



You have the license key for Acronis Disk Director 10 Server.



You have a full or upgrade license key for Acronis Disk Director 11 Advanced Server.

The upgrade procedure

1. Log on as an administrator to the machine where Acronis Disk Director 10 Server is installed.
2. Start the Acronis Disk Director 11 Advanced setup program.
3. Click Install Acronis Disk Director.
4. For the upgrade license key: Specify the upgrade license key and the license key for Acronis Disk

Director 10 Server.
For the full license key: specify only the key for Acronis Disk Director 11 Advanced Server.

5. Follow the on-screen instructions as described in Installation procedure (p. 6).

Result: Acronis Disk Director 10 Suite is replaced with Acronis Disk Director 11 Advanced Server.

4 Technical Support

Maintenance and Support Program

If you need assistance with your Acronis product, please go to http://www.acronis.com/support/

Product Updates

You can download the latest updates for all your registered Acronis software products from our
website at any time after logging into your Account (https://www.acronis.com/my) and registering
the product. See Registering Acronis Products at the Website (http://kb.acronis.com/content/4834)
and Acronis Website User Guide (http://kb.acronis.com/content/8128).