Iris Sample Processing StatSpin® Express 4 Horizontal Centrifuge - Manual (Page 14)

10
Troubleshooting
Symptom: Solution:
Red Error / Service indicator flashing, unit will not spin. Refer to Error Code Table of manual to identify and correct problem.
Tubes are loose and do not fit into buckets.
Be sure the correct tube inserts are in use. Check insert listing
available under accessories to match with appropriate tube sizes.
No LEDs are on and unit will not spin.
Main power switch is located on rear panel along with fuse holder.
Check switch position and if necessary condition of fuses.
Confirm line cord is plugged into a powered outlet.
Unit vibrated and shuts down.
This instrument detected an imbalance and stopped operation. Clear
the error via keypad and check tube balance.
There is a crack in the top cover or housing. Discontinue operation. Have unit serviced.
Rotor will not come off motor shaft.
Remove screw and apply straight upward pressure at rotor center.
Contact Customer Service for additional information.
Red Error LED is on and will not turn off.
The cycle counter has reached 50,000 spins. Please perform the
periodic maintenance checks as indicated in Section 4.
Caps are popping off the tubes during centrifugation.
Be sure the correct tube inserts are in use. Check insert listing
available under accessories to match with appropriate tube sizes.
Centrifuge not providing platelet poor plasma.
Check rotor speed, and ensure tubes are balanced.
Check to make sure you are using the 5 minute setting.
Ensure probe of the analyzer is positioned vertically in plasma, no
more than ¼ inch from top surface of plasma, and away from the tube
walls.
Contact customer service for guidelines for obtaining platelet poor
plasma.
Sample is not separating adequately.
Ensure tubes are properly mixed immediately following collection.
Refer to tube manufacturer for recommended procedure.
Check rotor speed and cycle times.
Allow serum tubes to clot prior to centrifugation.
Tubes are breaking during centrifugation.
Replace tube insert. Do not attempt to clean glass from inserts.
Balance tubes should be replaced after 10 cycles.
Cover does not open.
Confirm unit has power; press the Stop/Open button.
In the event of a power failure or malfunction, insert latch release tool
into the small hole on front panel. Cover will release and samples can
be removed.
3 min, 5 min, 10 min flashing, unit will not spin. Confirm shield is securely locked in place (counter-clockwise).