Troubleshooting, 444 sync – FORD 2013 Flex v.1 User Manual
Page 444
Troubleshooting
Your SYNC
system is easy to use. However, should questions arise,
please refer to the tables below.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an on-line chat (during certain hours). Visit
www.SYNCMyRide.com or www.syncmaroute.ca for more information.
Phone issues
Issue
Possible
Cause(s)
Possible Solution(s)
A lot of
background noise
during a phone
call.
The audio control
settings on your
phone may be
affecting SYNC
performance.
Review your phone’s user guide
regarding audio adjustments.
During a call, I
can hear the
other person but
they cannot hear
me.
Possible phone
malfunction.
Try turning off the device,
resetting the device, removing
the device’s battery, then trying
again.
SYNC is not able
to download my
phonebook.
This is a phone
dependent
feature, OR
Possible phone
malfunction.
Go to the website to review your
phone’s compatibility.
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
Use the “SYNCmyphone” feature
available on the website.
444
SYNC
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2013 Flex (471)
Owners Guide gf, 1st Printing
USA (fus)