358 sync – FORD 2013 E-450 v.2 User Manual

Page 359

Phone Issues

Issue

Possible

Cause(s)

Possible Solution(s)

I am having
trouble
connecting my
phone to SYNC.

• This is a

phone-dependent
feature, OR

• Possible phone

malfunction.

• Go to the website to review

your phone’s compatibility.

• Try turning off the device,

resetting the device or removing
the device’s battery, then trying
again.

• Try deleting your device from

SYNC, deleting SYNC from your
device and trying again.

• Check the security and auto

accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.

• Update your device’s software

firmware.

• Turn off the Auto phonebook

download setting.

Text messaging is
not working on
SYNC.