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Setting 911 assist on, In the event of a crash, Sync® 337 – FORD 2013 E-450 v.2 User Manual

Page 338

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Setting 911 Assist On

Perform the following:
1. Press the phone button to enter the Phone Menu.
2. Scroll until 911 Assist is selected.
3. Press OK to confirm and enter the 911 Assist menu.
4. Scroll to select between On and Off selections.
5. Press OK when the desired option appears in the radio display. Set

On or Set Off appears in the display as confirmation.

Off selections include: Off with reminder and Off without reminder. Off
with reminder provides a display and voice reminder at phone
connection at vehicle start. Off without reminder provides a display
reminder only without a voice reminder at phone connection.

To make sure that 911 Assist works properly:
• SYNC must be powered and working properly at the time of the

incident and throughout feature activation and use.

• SYNC 911 Assist feature must be set on prior to the incident.
• A Bluetooth-enabled and compatible phone has to be paired and

connected to SYNC.

• A connected Bluetooth-enabled phone must have the ability to make

and maintain an outgoing call at the time of the incident.

• A connected Bluetooth-enabled phone must have adequate network

coverage, battery power and signal strength.

• The vehicle must have battery power and be located in the U.S.,

Canada or in a territory in which 911 is the emergency number.

In the Event of a Crash

Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist); however, if 911 Assist is triggered,
SYNC tries to contact emergency services. If a connected phone is
damaged or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.

Before making the call:

• SYNC provides a short window of time (about 10 seconds) to cancel

the call. Failure to cancel the call results in SYNC attempting to dial
911.

• SYNC says the following, or a similar message: “SYNC will attempt to

call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”

SYNC®

337

2013 Econoline (eco)
Owners Guide gf, 2nd Printing, November 2012
USA
(fus)

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