Dogtra EDGE RT - Manual (Page 15)

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and iQ Pet Series, and the Water Resistant Receivers of the RRS, RRD, and RR Deluxe,
will not be covered. All replacement costs for either the transmitter or receiver will be the
owner’s responsibility.
The warranty is void if the unit has been altered or an unauthorized person has damaged
the unit while attempting repair work.
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Warranty is not recommended. If the customer chooses to replace the batteries, any
damage to the unit during the change-out by the owner will void the warranty.
The removal of serial numbers from any Dogtra products will void the warranty.
Dogtra reserves the right to retain and discard any parts or accessories that have been
found damaged upon replacement and repair.
Procedure for Repair Work
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Manual and call customer service at 1-888-811-9111, for technical support, before sending
it to Dogtra for Service.
The cost of shipping products under warranty back to Dogtra is the customer’s
responsibility. Dogtra is not responsible for units damaged or lost in transition to Dogtra.
Dogtra is not responsible for loss of training time or inconvenience while the unit is in for
repair work. Dogtra does not provide loaner units or any form of compensation during the
repair period.
A copy of the sales receipt showing the purchase date may be required before warranty
work is initiated.
Please include a brief explanation outlining the problem and include your name, address,
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2U\RXFDQYLVLWRXUZHEVLWHDWwww.dogtra.com for a service request form. If the repair
costs are not covered under warranty, we will call you for payment information and
authorization. For any questions concerning your Dogtra products, call us toll free at
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Send repair units to :
Dogtra Company / Repairs
22912 Lockness Avenue
Torrance, CA 90501
U.S.A.
The diagrams and representations in the manual may differ slightly from the actual product
depending on the model type.
WARRANTY AND REPAIR INFORMATION
2-Year Limited Lifetime Warranty
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Labor on warranty repair services.
Accessories such as chargers, splitter cables, antennas, straps, and batteries are covered
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Parts only and does not cover Labor Fees and Accessories. All Shipping fees incurred,
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repair work, are the customer’s responsibility. Labor fees will be variable depending on
the extent of the work required. The Limited Lifetime Warranty expires 5 years after a
model is discontinued from production by Dogtra.
To Qualify for the Dogtra Warranty
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work under warranty. To register your Dogtra product, log onto our website at www.
dogtra.comFOLFNRQWKHZDUUDQW\UHJLVWUDWLRQOLQNDQG¿OORXWWKHUHTXLUHGLQIRUPDWLRQ
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to a computer, you can call our toll free number at 1-888-811-9111, and one of our
customer service representatives will register the product for you. If you were unable to
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with a proof of purchase. We strongly recommend keeping the original receipt. If your
product is not registered and a proof of purchase is not available at the time of service,
Dogtra will estimate the age of the unit by the serial number. Serial number estimates
can differ from the actual purchase date. A serial number estimate is the only method of
determining an approximate date of purchase without product registration or a proof of
purchase.
Not Covered Under Warranty
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a resold product.
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authorized dealer must be addressed to the dealer directly. If the products purchased
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units to Dogtra for service and repair.