Dogtra EDGE RT - Manual (Page 14)

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Troubleshooting Guide
1. My dog is not reacting to the collar.
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- Be sure the strap is on the dog tight enough so that both
contact points are touching the dog’s skin.
- The contact points may be too short for your dog’s thick or
long coat. To place an order for longer contact points, please
contact Dogtra or a Dogtra dealer. If you are already using
longer contact points, you may need to trim the hair on the
dog’s neck, so that both contact points are touching the dog’s
skin.
- The intensity level may be too low for your dog. Increase
the stimulation until the dog responds, usually by a neck
movement, head shaking, or looking over the shoulders.
The response may be very subtle.
2. The LED indicator light comes on, but I do not feel
any stimulation.
- Your tolerance may be higher than your dog’s. You may need
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- The battery may be low, check the LED indicator light on the
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- If you have a full charge, and you have done all of the above,
your unit may need to be serviced. Please email us at
[email protected], or call customer service at 1-888-811-9111.
3. The transmitter has no range, or the stimulation is
weaker when my dog is farther away.
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range may decrease substantially.
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will affect the range of your unit. For the best range, hold the
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higher ground.
- Any electrical conductors will affect the range, such as cars,
chain-link dog runs, metal buildings, and radio towers. For the
best results, operate away from these structures.
4. My units are not holding a charge.
- The charging pin may be damaged. A metal pin inside the
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If the pin is wobbling, broken or missing, you will need to
send the unit in to the repairs department.
- The charging port must be clean prior to charging, clean the
dirt out with a cotton swab and some rubbing alcohol. If the
dog was in salt-water, be sure to rinse the receiver and charging
port with clean water.
- For Dogtra units over two years old from the purchase
date, the batteries may need to be replaced. Dogtra strongly
recommends sending the unit in for battery replacement and
inspection. Damages incurred to the unit due to improper
battery installations are not covered under the warranty.
5. My dog has skin irritation.
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skin returns to a normal condition, continue to use the collar
and check your dog’s neck each time you use the unit.