Dogtra 1900 Series User Manual
Page 21
38
WARRANTY AND REPAIR INFORMATION
have been found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Trouble Shooting
Guide” in the Owner’s Manual and call customer service at 1-888-811-
9111, for technical support, before sending it to Dogtra for Service.
The cost of shipping products under warranty back to Dogtra is the
customer’s responsibility. Dogtra is not responsible for units damaged or
lost in transition to Dogtra. Dogtra is not responsible for loss of training
time or inconvenience while the unit is in for repair work. Dogtra does not
provide loaner units or any form of compensation during the repair period.
A copy of the sales receipt showing the purchase date may be required
before warranty work is initiated.
Please include a brief explanation outlining the problem and include your
name, address, city/state/zip code, daytime phone number, evening phone
number, and email address. Or you can visit our website at
www.dogtra.com for a service request form. If the repair costs are not
covered under warranty, we will call you for payment information and
authorization. For any questions concerning your Dogtra products, call us
toll free at 1-888-811-9111, M-F 8:30AM - 4:00PM, Pacific Standard
Time, or email us at [email protected] for specific repair inquiries.
The diagrams and representations in the manual may differ slightly from
the actual product depending on the model type.
Send repair units to :
Dogtra Company / Repairs
22912 Lockness Avenue
Torrance, CA 90501
U.S.A.