Dogtra 1900 Series - Manual (Page 19)

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TROUBLESHOOTING GUIDE
2. The LED indicator light comes on, but I do
not feel any stimulation.
- Your tolerance may be higher than your
dog’s. You may need to try the unit on your
fingertips where sensitivity is higher and/or
increase the stimulation level. Be sure both
contact points are touching both of your
fingertips.
- The battery may be low, check the LED
light for battery life.
- If you have a full charge, and you have done
all of the above, your unit may need to be
serviced. Please contact Customer Service at
[email protected] or (888) 811-9111.
3. The transmitter has no range, or stimulation
is less when the dog is farther away.
- The antenna(s) may be damaged. To order
parts, please contact Customer Service at
(888) 811-9111.
- The range indicated on the unit’s box is for
flat terrain. Heavy brush, trees, hills or
moisture will affect the range of your unit.
For best range, hold the transmitter
vertically above your head, and/or try
moving to higher ground.
- Any electrical conductors will affect the
range, such as cars, chain-link dog runs,
metal buildings and radio towers. For best
results, operate away from these structures.
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TROUBLESHOOTING GUIDE
4. My collars are not holding a charge.
- The batteries might not be charged properly, or
the charger, splitter and the charging port
needs to be looked at. If you suspect your
charger/splitter is not functioning properly
please contact Customer Service at
[email protected] or (888) 811-9111. You can
send in your charging units to have us inspect
them.
- The charging pin may be damaged. Inside the
charging port, there is a metal pin that should
be standing straight up and stiff. If the pin is
wobbling, broken or missing, you will need to
send the unit in to the Repair Dept. The
charging port must be clean prior to charging,
clean the dirt out with a cotton swab and some
rubbing alcohol. If the dog is in salt-water, be
sure to rinse the receiver and charging port
with clean water.
- For Dogtra units over two years old from the
purchase date, the batteries may be replaced.
You can replace them yourself by contacting
Dogtra. Damages incurred to the unit due to
improper battery installation are not covered
under any warranty. Battery replacement is the
only time customers should open the unit, any
other unauthorized servicing or tampering with
the unit voids your limited lifetime warranty.
If you are still having problems after replacing
the batteries, Dogtra strongly recommends
sending the unit in for inspection.