LaMotte SMARTLink3 - Manual (Page 8)

TROUBLESHOOTING 
Read the instruction manual carefully. Before contacting the Technical
Service Department at 1-800-344-3100 or [email protected], do the
following:
Attempt to duplicate the problem. 1.
Locate the serial number on the CD. 2.
If possible, when phoning, call from a location where you will have 3.
access to your computer.
Problem Solution Solution
Unable to Install System requirements
not met
See page 4 for system
requirements
Data loss during
transfer
Meter profile
incorrectly configured
1. Make sure you have
selected the correct model of
meter from the Meter Profile
drop down
2. Adjust the “Transfer Rate”
value, and try importing data
again. Repeat this step as
necessary.
LaMotte Company
PO Box 329 Chestertown, MD 21620
800-344-3100 410-778-3100 f 410-778-6394
www.lamotte.com
61901 2.11