CCI Thermal Technologies G Series - Industrial Infrared Gas Catalytic Heater User Manual
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Separate Installation and Operation Instructions are available for industrial heating applications.
starting the repair
• P.O. Number
• Description of problem(s) and/or
required repairs
• Special instructions (if applicable)
• Return shipping instructions
14.0 TROUBLESHOOTING
14.1 Ensure that the fuel matches that listed on
the nameplate.
14.2 Ensure that the voltage matches that listed
on the nameplate.
14.3 Check for any physical damage. All signs of
physical damage to the catalyst pad such as
holes, tears or a general deterioration of the
catalyst bed signal that it is time to have the
heater repaired. Excessive vibration may
cause damage to the inner catalysts structure
which may cause premature failure.
14.4 Check the gas supply pressure at the
heater – 7” w.c. (1.73 kPa), 4.5” w.c. (1.12 kPa)
or 3.5” w.c. (0.86 kPa) for natural gas and 11”
w.c. (2.72 kPa) for propane.
14.5 Check the gas orifice for obstructions or dirt
and ensure the size matches that listed on
the nameplate. It may be necessary to install
a filter upstream of the heater or regulator
if the gas supply is dirty. If the fuel supply
is constantly dirty and/or wet it would be
advisable to use bottled propane fuel.
14.6 Check the mounting position of the heater.
The face of the heater should be preferably
in the vertical position and should not vary
more than 45° from the vertical position for
maximum efficiency.
14.7 Check for saturation of the catalyst face
caused by condensation or rain running down
the face of the heater. If the heater has been
exposed to water, it is advisable to place the
unit in a warm area for a period of a few hours
or longer if required. Once the moisture
is removed, the heater can be re-installed
and re-started.
14.8 Check the jumper cable size to ensure that
the resistance of the cable is not reducing
the current to the heater. This would not
allow sufficient power to the electrical
element to preheat the catalyst to the activity
temperature. It is recommended to run the
service vehicle at fast idle while starting
the heater.
14.9 Cata-Dyne™ heaters are designed to use
clean fuel and to be used in non-contaminated
atmospheres. Sulphur compounds in the fuel
or atmosphere will poison the catalyst bed
over a period of time and render the heater
inoperative. If the heater has been exposed
to sulphur compounds, it should be sent to
the factory for service.
14.10 Avoid spraying the face of the heater with
high-pressure air, steam or water because
this can damage the catalyst bed, if physical
damage is visible, return the heater to the
factory for servicing.
14.11 Ensure that the temperature controller is
correct for the model size, fuel, and pressure
specifications for the heater it is fitted to. If
the temperature controller is too low, the
heater will not have sufficient fuel rating to
operate and will stop.