Warranty and service contact information – E-flite Apprentice S 15e RTF with SAFE User Manual
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EN
Warranty and Service Contact Information
Country of Purchase
Horizon Hobby
Contact Information
Address
United States of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/Request-
Form/
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
Horizon Product Support
(Product Technical Assistance)
www.quickbase.com/db/
bghj7ey8c?a=GenNewRecord
888-959-2305
Sales
888-959-2305
United Kingdom
Service/Parts/Sales:
Horizon Hobby Limited
+44 (0) 1279 641 097
Units 1–4 , Ployters Rd, Staple Tye
Harlow, Essex, CM18 7NS, United Kingdom
Germany
Horizon Technischer Service
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
Christian-Junge-Straße 1
25337 Elmshorn, Germany
France
Service/Parts/Sales:
Horizon Hobby SAS
+33 (0) 1 60 18 34 90
11 Rue Georges Charpak
77127 Lieusaint, France
China
Service/Parts/Sales:
Horizon Hobby – China
Room 506, No. 97 Changshou Rd.
Shanghai, China 200060
+86 (021) 5180 9868
or call the toll free telephone number referenced in the Warranty and Service
Contact Information section to speak with a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the
country you live and use the Product in, please use the Horizon Online Service
Request submission process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack the Product securely
using a shipping carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and insurance for lost or
damaged parcels, as Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. An Online Service Request is available at http://
www.horizonhobby.com/content/_service-center_render-service-center. If you
do not have internet access, please contact Horizon Product Support to obtain
a RMA number along with instructions for submitting your product for service.
When calling Horizon, you will be asked to provide your complete name,
street address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please include
your RMA number, a list of the included items, and a brief summary of the
problem. A copy of your original sales receipt must be included for warranty
consideration. Be sure your name, address, and RMA number are clearly
written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with
a LiPo battery, please contact the appropriate Horizon Product Support
office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have
been met, your Product will be serviced or replaced free of charge. Service or
replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be
completed and payment will be required without notification or estimate
of the expense unless the expense exceeds 50% of the retail purchase
cost. By submitting the item for service you are agreeing to payment of the
service without notification. Service estimates are available upon request. You
must include this request with your item submitted for service. Non-warranty
service estimates will be billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. Horizon accepts money orders and cashier’s
checks, as well as Visa, MasterCard, American Express, and Discover cards.
By submitting any item to Horizon for service, you are agreeing to Horizon’s
Terms and Conditions found on our website http://www.horizonhobby.com/
content/_service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the
country of use and ownership. If received, a non-compliant Product will
not be serviced. Further, the sender will be responsible for arranging
return shipment of the un-serviced Product, through a carrier of the
sender’s choice and at the sender’s expense. Horizon will hold non-
compliant Product for a period of 60 days from notification, after which it
will be discarded.
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