Troubleshoot, Support – DgFlick IDCardXpress User Manual
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User Manual-2.0
7.0 TROUBLESHOOT
1. How many times I can install the software on the same machine?
Ans: You can install the software on the same machine for as many times as you needed but subject to
no change in components such as Hard disk drive, Motherboard etc.
If components changes then you would face an issue in registration, the software will consider you as a
new user.
2. Can I install the software from the same DVD/CD on MAC as well as on Windows?
Ans: The installation DVD/CD comes with dual installation setup exe files of both MAC & Windows so you
can easily install on both operating systems with the same DVD/CD.
3. What if I misplaced the dongle?
Ans: In that case you have to inform us about the same by sending an E-mail to
and we will provide you the new dongle for that new dongle, you have to bare some cost which include
dongle cost+ shipment +courier charges if any.
4. Do I need to insert each photo manually for all ID Card?
Ans: No. You don’t need to assign each photo manually. You just need to assign the folder in which
photos are kept and ID Card Xpress will automatically assign photos for you.
5. Can I create my own ID Card Designs?
Ans: Yes, ID Card Xpress provides you 100+ ID Card Designs. If you want, you can create as many Designs
as you want. You can also create IDs of your own Sizes. Software gives you complete freedom to create
and save your creations.
8.0
SUPPORT
For additional technical support or clarification, please contact DgFlick offices/support via:
DgFlick Solutions Pvt. Ltd.,
203/204,
Shreeji Arcade,
M.G. Road,
Borivali (E),
Mumbai – 400066
Email:
Telephone: India +91 22 2968 68 68,
US +1-732-543-7676.