Bayer HealthCare Ascensia Contour Blood Glucose Monitoring System - Manual (Page 41)

Service
If attempts to correct a problem fail, please contact our
Customer Service Department. In the U.S.A., call toll free:
1-800-348-8100 (24 hours a day). We have trained specialists
to help you.
Important:
■ ■ Speak to a Bayer HealthCare Representative before
returning your Meter for any reason. He/she will give you
the information needed to get your problem handled
correctly and efficiently.
■ ■ Have your Ascensia C
ONTOUR
Blood Glucose Meter and
Ascensia M
ICROFILL
Test Strips available when you phone. It
would also be helpful to have a bottle of Ascensia
M
ICROFILL Normal Control Solution nearby.
■ ■ Fill out the following check list before calling!
Check List
1. The Meter serial number (found on the back of
the meter) is: _________________________
2. The date and time the problem occurred
was:______________
3. I have read the user guide and followed the testing
steps:______
4. I am using Control Solution and Test Strips that have not
expired or passed their open use life dates:____________
5. I do not need to replace the batteries:______________
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